The Worcestershire Homelessness Prevention Service (HoPES) is for single people and childless couples across Worcestershire who are at risk of homelessness or rough sleeping. The service can provide advice and support for tenancy issues, housing rights & homelessness, budgeting & benefit take-up, housing-related debt, training & employment and social & community inclusion.
The service can be accessed through the district Housing Options Teams and offers:
  • A Single Point of Access for all individuals at risk of homelessness – The point of entry for referrals is through each of the district Housing Options Teams in Worcestershire, with a focus on early intervention and prevention.
  • No Second Night Out Outreach Service – Targeted at people who are spending their first night sleeping rough.
  • Homeless Prevention Support – Support to individuals at the earliest opportunity to prevent tenancy breakdown or to prevent homelessness from other causes, including a tenancy relations service between a landlord and tenant to ensure tenancy sustainment. Service delivery is limited to 3 months except in exceptional circumstances.
  • Tenancy Ready Floating Support – Intensive support to people living in emergency or temporary accommodation and people who have recently experienced homelessness. Service delivery is limited to 6 months whilst the customer is living in emergency or temporary accommodation, except in exceptional circumstances. Once rehoused, any further support required can be provided by the homeless prevention support element of the service.
  • Peer to Peer Advice and Guidance – Direct peer to peer mentoring for homeless individuals.

The Homelessness Prevention Service is available to:

  • Single people or childless couples over the age of 18 who are found to be homeless in Worcestershire
  • Adults living in their own accommodation but who are at serious risk of becoming street homeless and who require support to maintain this accommodation which cannot be provided by other prevention services
  • People who are at risk of eviction and need support to maintain their tenancy
  • Those newly arrived to the streets (entrenched rough sleepers will receive a “light touch” service)
The Worcestershire Homelessness Prevention team is based at Pierpoint House in Worcester, with various drop-in centres located around the county.
Agency referral or self referral to Pierpoint House, 10 Pierpoint Street, Worcester, WR1 1TA. Tel: 0300 365 0366


Worcestershire Drop-in centres

Worcester Drop-in: Pierpoint House, 10 Pierpoint Street, Worcester WR1 1TA. Tel 0300 365 0366
Open Monday to Friday: 10am to 3pm.
Malvern Drop-in: Malvern Cube, Albert Road North, Malvern, WR14 2YF
Open every Friday, 10am to 1pm.
Kidderminster Drop-in: Kidderminster Hub, Vicar Street, Kidderminster, DY10 1DB
Open every Wednesday, 1pm to 4pm.
Evesham Drop-in: Evesham Community Contact Centre, Abbey Road, Evesham, WR11 4SB
Open every Tuesday, 10am to 4pm.
Redditch Drop-in: Redditch Job Centre, St. Stephen’s House, Prospect Hill, Redditch, B97 4DL
Open every Wednesday, 1pm to 4pm
Droitwich Drop-in: Droitwich Community Contact Centre, Droitwich Library, Victoria Square, Droitwich WR9 8DQ 
Open Tuesday 12pm-3pm