Vacancy Reference No: CBS198

Hours : Full time (37.5 hours per week)

Salary : £17,550 - £19,000 + benefits

An opportunity has arisen within our Community Based Support team for an experienced administrator. 

The Community Based Support team provide support and assistance to clients facing challenges relating to their housing. We help people maintain their tenancies, prevent homelessness, find more appropriate accommodation and assist in supporting clients to create strong and happy homes for individuals and families.

Our busy support team require an administrator to help support our triage service which will involve dealing with initial enquiries by phone and internet referral, as well as administering the allocation of  cases to support workers. You would also support managers with administrative tasks including maintaining an effective records system of cases, monitoring whether quality targets have been met and general administrative support tasks. 

You will be an organised person who is a confident communicator with an empathy for others, together with a focus on delivering good outcomes. Training in this role will be given.   

CCP are a vibrant and dynamic organisation which is at the forefront of supporting and helping people and their communities across multiple counties

Deadline date for applications : 7 December, 2020*

Interviews to be held : 17 December, 2020

*CCP reserve the right to close posts at any time, once we have received sufficient applications.

Job Description

For the Successful Applicant:

Please ensure with your application you include referencing that covers last 5 years. Delays in references being returned is likely to impact processing your application, references are only contacted after a provisional offer it made.

This role subject to enhanced DBS checks to ensure timely processing please look at what documents can be accepted https://www.gov.uk/guidance/documents-the-applicant-must-provide 

You will be asked to provide these at interview, (for unsuccessful candidates these copies will be destroyed, all information with be processed and managed in-line with GDPR).

In line with CCP's safe recruitment policy, appointments are subject to enhanced DBS checks and satisfactory references.

Application forms are available to download from the links below. Forms can be returned by post to CCP Support Services, 340 High Street, Cheltenham, GL50 3JF, or by email to the address shown on the application form.

Application Forms HERE

Our commitment to you:

As one of only 2% of UK employers to have achieved the coveted Investors in People Gold (6^th Generation) accreditation, we offer our people:

• 25 days leave per year as well as Bank Holidays, rising by one day per year for every year of service (capped at 30) 
• Perkbox membership entitling you to a range of discounts on shopping, retail and leisure purchases amounting to savings of more than £800 per person per year on average *
• Cash-back health plan, giving you money back on day-to-day healthcare like dental and optical care, prescriptions and GP appointments *
• Yearly Away Days, monthly ‘Hub’ lunch socials, keeping you connected to the heart of the organisation, consulting you about key decisions
• Monthly support and supervision, supporting your wellbeing and development
• Bespoke training package to help you map your own career – train to be a CCP leader of the future, or a subject matter expert in a field of your choice 
• Contributory pension scheme

*Subject to successful completion of your probationary period