Cheltenham 1st Stop drop-in centre is open 9am-5pm Monday to Friday

Cheltenham 1st Stop was launched in April 2006 as a forward thinking concept in the provision of advice and support services to people with multiple problems relating to homelessness, family breakdown, substance and alcohol misuse, mental health, criminality, training, education, employment and social exclusion.

It is a partnership between CCP, Cheltenham Borough Homes Housing Options Team and other specialist information, advice and guidance agencies.

Cheltenham 1st Stop aims to remove barriers to accessing multiple support services by bringing a range of key statutory and voluntary sector agencies together in one easily accessible location in the heart of the community. By working together in a single location, the partnership offers a focussed, unified, multi-role service which directly benefits the clients by removing the need for people to locate, travel to, and undergo a needs assessment by several different agencies.

The partner agencies benefit by having a reduced administrative burden and an increased understanding of each other’s services, brought about by shared working procedures and resources. Duplication of client assessments and paperwork is eliminated and easier information sharing between agencies results in a more efficient, responsive, cost effective overall service.

Cheltenham 1st Stop currently offers access to services including:

  • Housing Options
  • Gloucestershire Advocacy Service
  • Cheltenham Benefits Advice and Financial Inclusion Service
  • Education, Training and Employment
  • Information, Advice and Guidance
  • Family and Parenting Services
  • Free Time and Leisure Opportunities
  • Crisis Intervention services
  • Emergency Accommodation
  • CCP Foodshare emergency food parcels

Referral Information:

Agency or Self-Referral to Cheltenham 1st Stop, 301 High Street, Cheltenham. Tel: 0300 365 8999